I don't know about you all, but one of my greatest moments of consternation comes shortly after opening a new kit. Once the box opens my initial excitement is always replaced by worry there will be missing runners and delay my building.
Well that worry was finally realized about 11 or so days ago, when I received a MG Crossbone Gundam Full Cloth from (what I think is) a relatively new retailer by the name of Hype.Tokyo. This kit dashed my excitement by arriving sans the F runners. As you can imagine I was quite unhappy with this predicament, especially since the Crossbone wasn't purchased through an approved western distributor, which meant I couldn't simply order replacement parts.
After taking a minute (it was actually a couple of hours) to scour the internet for backup plans I finally sent an email to Hype.Tokyo and explained the situation. I'm going to be honest I was surprised by their response, I expected a bit of XBox style customer support run around but there was none to be found. Instead they immediately offered to provide the missing parts, asking only that I verify my mailing address! Retailers (not named Amazon) aren't usually so trusting or accommodating, I'd actually expected them to suggest I ship the product back on my dime for a refund.
Oh but it gets better, no only did they ship my replacement parts for free at a faster rate than the original model was shipped, but they also included a free Action Base! I had no idea the Action Base would be included and even though it's a 1/144 scale base - y'all know HG's ain't my jam - it's a very nice gesture that has earned Hype.Tokyo a shout out from this builder.
About Hype.Tokyo
Well that worry was finally realized about 11 or so days ago, when I received a MG Crossbone Gundam Full Cloth from (what I think is) a relatively new retailer by the name of Hype.Tokyo. This kit dashed my excitement by arriving sans the F runners. As you can imagine I was quite unhappy with this predicament, especially since the Crossbone wasn't purchased through an approved western distributor, which meant I couldn't simply order replacement parts.
After taking a minute (it was actually a couple of hours) to scour the internet for backup plans I finally sent an email to Hype.Tokyo and explained the situation. I'm going to be honest I was surprised by their response, I expected a bit of XBox style customer support run around but there was none to be found. Instead they immediately offered to provide the missing parts, asking only that I verify my mailing address! Retailers (not named Amazon) aren't usually so trusting or accommodating, I'd actually expected them to suggest I ship the product back on my dime for a refund.
Oh but it gets better, no only did they ship my replacement parts for free at a faster rate than the original model was shipped, but they also included a free Action Base! I had no idea the Action Base would be included and even though it's a 1/144 scale base - y'all know HG's ain't my jam - it's a very nice gesture that has earned Hype.Tokyo a shout out from this builder.
About Hype.Tokyo
- Numerous sale item
- Free shipping on orders over $35 - includes tracking
- Large selection of Gunpla.
- Additional anime related products on offer.
Also there are pictures:
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